How do I order a BabyCakes Bag?
We sell our bags through our professional photography partners. Many of our photographers will work with your image to create a perfect bag for you! To find a photographer, go to "Find a Photographer". Once you have found someone, just send them an email and they will assist you in creating your bag. If you cannot find someone, email us at bagsbybabycakes@rushpost.com and we will assist you in getting your bag.
What is your guarantee on your product?
BabyCakes has a 30 day guarantee against any defects that may have occurred during manufacturing. The guarantee DOES NOT cover normal wear and tear of the product. If it is necessary to send your bag back to BabyCakes, you must call us at 303 246-6715 or email us at bagsbybabycakes@rushpost.com for authorization before doing so.
Your image and your bag.
When you contact the photographer you will be working with, they will help you determine the best bag for your image.
How long will it take to receive my order?
All orders are estimated to arrive within 6-8 weeks from when we receive your image or images. This is an estimated time of delivery. There may be delays due to production schedules but will do our best to adhere to this time frame.
Can I get a refund?
Each bag is custom made and therefore, we do not offer any refunds. All sales are final.
How does my handbag get delivered?
We use both FEDEX Ground or USPS to ship orders
Can you guarantee delivery on exact dates?
Due to the many details that go into producing your handbag, we cannot guarantee an exact date for delivery. However, if your bag is needed for a special date, we ask that let your photographer know that and we will do whatever we can to get it to you.
Can I pay extra for Overnight Shipping or Expedited Shipping?
Yes. Let your photographer know that and we will ship it that way.
It has been over 8 weeks and I haven't received my order?
This may be due to the demand of services or production schedules. You can contact us at bagsbybabycakes@rushpost.com for updates.
Do you accept international orders and ship internationally?
Yes. You will need to inquire about the shipping costs to your particular international destination. Please understand that all custom expenses are to be incurred by you. You can email us to get an estimate on international shipping.
Can I use two different photos for each side of my handbag?
Yes! If the style you choose accommodates two photos you can use two different photos! There is no additional fee! We also give you the option of using leather on one side and image on the other side of all two sided photo bags.
How does a hard copy photograph get transferred?
If you are using a hard copy photograph, it will be converted to jpeg format and then it will go through our special transfer process. This process impregnates the image into the fabric of your choice. The image is then made into the bag of your choice. We will return your hard copy image with your bag. If your photograph was taken by a professional photographer, they will need to give you a release to use the image. This applies to both hard copy images and jpegs.
What kind of fabric is used in designing my bag?
Your image is processed right into a bridal satin or a poly "ultra suede" fabric. Both fabrics will bring your image "to life" and are very durable.
What is the best way to keep it clean?
When you receive your bag, you may want to scotch guard it. Apply one light layer and then let dry. Then go back over it again with one more layer. Do not put the scotch guard on the leather as it will ruin the leather finish.
I have been using my handbag heavily since I received it and it has gotten pretty dirty. Is there a way to clean it?
Yes. Your handbag is very durable but does need some cleaning maintenance from time to time. We suggest spot treating your handbag with cold water and if need be, with a very light solution of dishwashing soap and cold water. Using a soft towel, dab the soiled area with a light solution of cold water and dishwashing soap. Do not rub. Let dry and then scotch guard. In instances where the bag is heavily soiled, professional dry cleaners should be consulted.
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